In the Republic of Banania, the electricity company "Laluzqueagoni z.a." lost customer data for the city of Cenizamojada due to poor management decisions. To address this, they've initiated a two-month "clean slate" plan where subscribers won't have to pay their previous dues and will register for a new billing system.

Details of the New Plan:

Three customer service centers have been set up in specific locations with eight desks each.

Resources for data capture: An app "Pagos.Laluzqueagoniza" and a single Gmail account.

The plan runs for July and August. From September 1, a new billing system with new rates will begin.

Customer Process:

Requirements: Contracting party's ID and a smartphone with Gmail access.

Customers begin to arrive from before 6:00 a.m., peaking between 7:00 a.m. and 8:00 a.m.

Centers operate Monday to Saturday from 8 a.m. to 3 p.m. with four ticket booths. Each operator gets a lunch break.

Limited seating is available, with queues forming outside.

Information sheets about the process are on door windows, but many find them not very visible or lacking.

Every hour, an official informs those queued about the requirements. Roughly 25% leave due to not meeting these requirements.

Customers must create an app profile and send an ID photo to the Gmail account. The email's subject isn’t standardized, complicating the process.

Operators search emails, verify the app profile, and assign new customer numbers. If no profile exists, the operator creates it, but this happens 75% of the time, taking more time.

Half of the customers need special attention, which adds about 8 minutes per case.

After assigning a contract number, the operator provides the customer with a ticket detailing their details.

You, as a computer engineer, have been hired to make a system dynamics model that will allow you to make better informed decisions and achieve
decisions with a better support and that the objectives are achieved.
For simplicity of work and simulation purposes, you are asked to consider a center with four enabled lockers.
enabled. The results will be extrapolated to the rest to obtain the total.

a. Make the forester diagram associated to the given causal diagram (image)

b Make the model programmed in insigth maker
Transcribed Image Text:Cantidad de perfiles creados por los clientes Uso de la información por parte de los clientes * Cantidad de perfiles creados en taquilla Cantidad de correos con asuntos no intuitivos R Cantidad de clientes en la cola + Cantidad de clientes en la oficina Cantidad de sillas disponibles R Tiempo de verificación de perfil en taquilla + Tiempo de búsqueda en taquilla R Cantidad de taquillas disponibles Tiempo de espera para ser atendido + + Made with Visual Paradigm For non-commercial use Cantidad de clientes con casos especiales en taquilla +

Question

In the Republic of Banania, the electricity company "Laluzqueagoni z.a." lost customer data for the city of Cenizamojada due to poor management decisions. To address this, they've initiated a two-month "clean slate" plan where subscribers won't have to pay their previous dues and will register for a new billing system.

Details of the New Plan:

Three customer service centers have been set up in specific locations with eight desks each.
Resources for data capture: An app "Pagos.Laluzqueagoniza" and a single Gmail account.
The plan runs for July and August. From September 1, a new billing system with new rates will begin.

Customer Process:

Requirements: Contracting party's ID and a smartphone with Gmail access.
Customers begin to arrive from before 6:00 a.m., peaking between 7:00 a.m. and 8:00 a.m.
Centers operate Monday to Saturday from 8 a.m. to 3 p.m. with four ticket booths. Each operator gets a lunch break.
Limited seating is available, with queues forming outside.
Information sheets about the process are on door windows, but many find them not very visible or lacking.
Every hour, an official informs those queued about the requirements. Roughly 25% leave due to not meeting these requirements.
Customers must create an app profile and send an ID photo to the Gmail account. The email's subject isn’t standardized, complicating the process.
Operators search emails, verify the app profile, and assign new customer numbers. If no profile exists, the operator creates it, but this happens 75% of the time, taking more time.
Half of the customers need special attention, which adds about 8 minutes per case.
After assigning a contract number, the operator provides the customer with a ticket detailing their details.

You, as a computer engineer, have been hired to make a system dynamics model that will allow you to make better informed decisions and achieve
decisions with a better support and that the objectives are achieved.
For simplicity of work and simulation purposes, you are asked to consider a center with four enabled lockers.
enabled. The results will be extrapolated to the rest to obtain the total.

a. Make the forester diagram associated to the given causal diagram (image)

b Make the model programmed in insigth maker

Cantidad de perfiles
creados por los clientes
Uso de la
información por
parte de los
clientes
*
Cantidad de perfiles
creados en taquilla
Cantidad de correos con asuntos
no intuitivos
R
Cantidad de
clientes en la
cola
+
Cantidad de clientes
en la oficina
Cantidad de sillas
disponibles
R
Tiempo de verificación de
perfil en taquilla
+
Tiempo de
búsqueda en taquilla
R
Cantidad de taquillas
disponibles
Tiempo de espera para ser
atendido
+
+
Made with
Visual Paradigm
For non-commercial use
Cantidad de clientes
con casos especiales
en taquilla
+

Accepted Answer

The Forrester diagram shows the causal relationships between the different variables in the system.…