A telephone call center uses four customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 70 percent, how many calls can these four CSRS handle during this half-hour period? Round your answer to the nearest whole number.
A telephone call center uses four customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 70 percent, how many calls can these four CSRS handle during this half-hour period? Round your answer to the nearest whole number.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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![A telephone call center uses four customer service
representatives (CSRs) during the 8:30 to 9:00 a.m. time
period. The standard service rate is 2.0 minutes per telephone
call per CSR. Assuming a target labor utilization rate of 70
percent, how many calls can these four CSRS handle during
this half-hour period? Round your answer to the nearest whole
number.
14
calls](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fc00f41a8-3019-411c-9841-b4d3b90602dd%2Fbd9d19ec-dcbd-4596-a9e1-a2b6abd00c3a%2Fp2zqw56_processed.png&w=3840&q=75)
Transcribed Image Text:A telephone call center uses four customer service
representatives (CSRs) during the 8:30 to 9:00 a.m. time
period. The standard service rate is 2.0 minutes per telephone
call per CSR. Assuming a target labor utilization rate of 70
percent, how many calls can these four CSRS handle during
this half-hour period? Round your answer to the nearest whole
number.
14
calls
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