A logistics company is experiencing delays in delivering goods to customers. Management wants to use Pareto analysis to identify the main causes of delivery delays and determine the most effective corrective actions. Customer complaint data for the last six months shows various reasons for delivery delays. The data consists of several categories of issues and their frequencies: Delivery delays due to Product Delivery Schedule Errors: 210 complaints Delivery delays due to Inaccuracy in Collecting Goods: 90 complaints Delivery delays due to Bad Weather Conditions: 60 complaints Delivery delays due to Road Constraints: 40 complaints Delivery delays due to Vehicle Failures: 20 complaints
A logistics company is experiencing delays in delivering goods to customers. Management wants to use Pareto analysis to identify the main causes of delivery delays and determine the most effective corrective actions. Customer complaint data for the last six months shows various reasons for delivery delays. The data consists of several categories of issues and their frequencies: Delivery delays due to Product Delivery Schedule Errors: 210 complaints Delivery delays due to Inaccuracy in Collecting Goods: 90 complaints Delivery delays due to Bad Weather Conditions: 60 complaints Delivery delays due to Road Constraints: 40 complaints Delivery delays due to Vehicle Failures: 20 complaints
Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 3.8A
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A logistics company is experiencing delays in delivering goods to customers. Management wants to use Pareto analysis to identify the main causes of delivery delays and determine the most effective corrective actions. Customer complaint data for the last six months shows various reasons for delivery delays. The data consists of several categories of issues and their frequencies:
- Delivery delays due to Product Delivery
Schedule Errors: 210 complaints - Delivery delays due to Inaccuracy in Collecting Goods: 90 complaints
- Delivery delays due to Bad Weather Conditions: 60 complaints
- Delivery delays due to Road Constraints: 40 complaints
- Delivery delays due to Vehicle Failures: 20 complaints
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