A) Determine the upper and lower control limits? B) Is the booking process out of statistical control? C) Plot the control chart.

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The operations manager of the booking service department of Hometown Bank is concerned
about the proportion of wrong customer account recorded by Hometown personnel. Each week
a random sample of 2500 deposits is taken, and the number of incorrect account numbers is
recorded. The results for the past 12 weeks are shown in the following table. Use a three sigma
control unit
A) Determine the upper and lower control limits?
B) Is the booking process out of statistical control?
C) Plot the control chart.
Sample
1
2
3
4
5
LO
6
7
8
9
10
11
2
12
Wrong account
15
12
19
2
19
4
24
7
10
17
15
3
Please show all steps and equations used in Excel
Transcribed Image Text:The operations manager of the booking service department of Hometown Bank is concerned about the proportion of wrong customer account recorded by Hometown personnel. Each week a random sample of 2500 deposits is taken, and the number of incorrect account numbers is recorded. The results for the past 12 weeks are shown in the following table. Use a three sigma control unit A) Determine the upper and lower control limits? B) Is the booking process out of statistical control? C) Plot the control chart. Sample 1 2 3 4 5 LO 6 7 8 9 10 11 2 12 Wrong account 15 12 19 2 19 4 24 7 10 17 15 3 Please show all steps and equations used in Excel
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