a, Describe Marsha's leadership style and what is the advantage and disadvantages to this leadership style. Give ONE (I) point for each. b. What type(s) of positive reinforcement has Marsha attempted to use? c. Which of the Early Motivation Theories was used by Marsha to motivate her employees? Discuss. d. Do you think Marsha could be classified as a charismatic leader? Explain.
METRO BANK
Masha Brown was the new manager of a suburban office of Metro The branch office was
experiencing low morale and lower productivity than expected. One of the difficulties was that
the office served as an informal training center for young managers. New hires who needed
experience as ban officers or assistant branch managers were assigned here for training.
When they reached a certain level of competence. they were promoted out of the branch office.
This practice was demoralizing to the less mobile tellers and other assistants. who felt exploited
and saw no personal reward in training their boss. After some checking with her boss and other
people at corporate headquarters, Marsha concluded that it be impossible to change this
program. Her branch was one of those considered to be essential for executive development
Metro Bank
During her first few months on the job. Marsha got to know her employees quite well. She
reviewed performance records and met with each employee in the branch to talk about the
person's career aspirations, She learned that many of her employees are quite capable and
do much more than they were presently doing. However, they had never seen themselves
as going anywhere in the organization. Marsha searched for a unique vision for the branch
office that would integrate the needs of her employees with the objectives of the executive
development program, and in the process better serve the bank's customers. She formulated
the following strategic objective: To be the branch that best develops managerial talent while
still offering quality customer service.
From this decision flowed a series of actions. First. Marsha declared that development
opportunities for growth would be open to all, and sha initiated a career development program
for her employees. For those who wanted career advancement, she negotiated with the central
training department spaces in some of its programs. She persuaded the personnel department to her regular job openings that might interest her employees, including those not involved in the executive development program. Next. she built rewards Into the appraisal system for employees who helped others loa so that even those who did not aspire to advance would get some benefit from contributing to the new objective. In order to provide adequate backup in service functions, she instituted cross-training. Not only did this training provide a reserve of assistance when one function was experiencing peak workloads. it also contributed to a better understanding of the policies and procedures in other functions. Marsha also used developmental assignments with her own subordinate managers, She frequently had the assistant managers run staff meetings, represent the branch office at meetings, or carry out some of her Other managerial responsibilities.
The changes made by Marsha resulted in major gains. By repeatedly stressing the strategic
objectives in her word and actions. she gave the branch office a distinctive character.
Employees felt increased pride and morale improved. Some of the Old-timers acquired new
aspirations and, after developing their skills. advanced into higher positions in the bank. Even
those who remained at the branch office felt good about the advancement of others, because
now they saw their role as crucial for individual and organizational success rather than as a
thankless task. The new spirit carried over to the treatment of customers, and together with the
increased competence provided by cross-training, resulted in faster and better service to customers.
a, Describe Marsha's leadership style and what is the advantage and disadvantages to this
leadership style. Give ONE (I) point for each.
b. What type(s) of positive reinforcement has Marsha attempted to use?
c. Which of the Early Motivation Theories was used by Marsha to motivate her employees? Discuss.
d. Do you think Marsha could be classified as a charismatic leader? Explain.
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