Need help with the scenario and questions associated please 6:21Scenario:LTE+个Suppose you are a training leader at amanufacturing company. You have beenasked to deliver a report about how you willassess the effectiveness of a new trainingprogram your department is going todevelop regarding more effective customerservice at your call centers and addressingthe increased product returns. There havebeen decidedly too many customershanging up after holding on the phone linefor 5 minutes or more and too manycustomers doing in-store returns ofproduct.•Explain what action would beappropriate to determine if training isnecessary and the three areas thatwould need to be addressed. Whatinformation would you want to obtainin each area?• Give at least two examples ofbusiness measures that could be usedto assess the effectiveness of thetraining and how these might berelevant to managers. Explain whythey would be good measures ofeffectiveness from the perspective ofthese managers.|||O

The first step would be to carry out a comprehensive needs analysis in order to determine if…

Answered: 6:21 Scenario: LTE+ 个 Suppose you are a…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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X1=210 X2=3 I need a clear step by step answer please :)
BSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…
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Pls help What would the correlogram (ac/pac) look like for both, (i) the ARMA model, and, (ii) the ARIMA model?
J 2 When discussing the measurement process, I introduced three terms: theoretical construct, conceptual definition, and operational definition. In class, we discussed the example of the healthiness of foods. For example, I have theory that if people had a greater understanding of what healthy foods are, they would be more likely to have a healthy diet. Suppose I wanted to conduct market research to test this theory. “Healthy Food’ is therefore the Theoretical Construct. Please explain to me how the terms conceptual definition and operational definition would apply to healthy food. Include specific examples relevant to this situation. Q1 Conceptual definition as it applies to healthy food would include things like: Q2 Operational definition as it applies to healthy food would include things like:
1) What is your opinion? "Forget it! We are not going to train our employees in first aid. Emergencies notwithstanding. I don't want a bunch of amateur doctors running around the company doing more harm than goo." Mary Vo Dinh, safety director for Gulf Coast Manufacturing, was getting nowhere trying to convince her boss that the company should have employees trained in first aid in the event of an emergency. "But John, we have had three hurricanes in just two years. Tornadoes are not uncommon here on the coast." I will repeat myself just one more time," said her boss, "No first-aid training." Who is right in this case? 2) What is your opinion? The city council members are in a real quandary about the request from International Plastics Corporation (IPC) to open a new plant on a 100 acre plot owned by the city. On one hand, the city needs the new jobs that the IPC plan would bring - badly. High unemployment is the city's mst serious problem, and every member of the city council ran on…
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pleaseprovide the solution of theis question... How can staff managers ensure that their recommendations are aligned with the organization's goals and objectives?

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