Answered: 1. What is the problem? 2.…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter12: Managing Human Talent

Section: Chapter Questions

Problem 2ED

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Situation: Brad Franklin supervised the customer Service Unit for the Wilson chain of department stores. When two positions in the unit opened up in March, Brad hired two new employees, Don and Karen. Don had some prior experience in this work, while Karen, who was a recent community college graduate, had none. She would be the only woman in the group. Brad had them sit at adjacent desks for training and support reasons. He spent a lot of time training them during the first two weeks on the job. After two weeks, he instructed them to answer the phone and handle customer questions. Shortly thereafter, he noticed that Don seemed to be doing more phone work than Karen. He also noticed that Don and Karen seemed to argue a lot. Finally. Brad became concerned when Karen, a more shy and reserved person than Don. Karen started to complain that she was not being trained as well as Don because she was a woman. Brad felt he was training them equally well, and was surprised by Karen’s remarks. QUESTIONS TO ADDRESS 1. What is the problem? 2. Are there any possible problems here for Brad under Equal Employment Opportunities laws? 3. Why would Karen be reacting as she did? 4. What precautions might Brad have taken during the training process to avoid this problem? 5. How should Brad handle this proble

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