QCF Level 5
Unit 524
1. Understand the principles of change management in health and social care settings.
1.1 Tutur2u.net believes there are four key features of change management:
Change is the result of dissatisfaction with present strategies
It is essential to develop a vision for a better alternative
Management have to develop strategies to implement change
There will be resistance to change
There are internal and external factors that drive change:
Internal forces could be:
Desire to increase profitability
Reorganisation to increase efficiency
Conflict between departments
To change organisational culture
External forces could be:
Customer demand
Competition
Cost of inputs
Legislation & taxes
Political
Ethics & social values
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Employees engage in both the solution and the change.
Training is used to build knowledge and skills after employees have made the personal decision to support the change.
Resistance is identified and dealt with early in the process.
Senior leaders demonstrate their own commitment and the organization’s commitment to the change.
Change is supported.
A coalition of support among senior leaders and managers creates momentum throughout the organization.
Probability of meeting project objectives is increased.
If change is NOT Managed effectively:
Productivity declines as people become more consumed with the change being introduced.
Passive resistance grows.
Active resistance emerges and sabotages the change.
Employees become disinterested in the current state and the future state.
People are left to wonder why the change is happening.
Employees revert back to the ‘old ways’ to avoid implementing the ‘new ways’.
Changes are not fully implemented.
Changes are cancelled due to lack of support.
Many types of risk are created – risk to the project, to the organization, to the employees involved and to the individuals supporting the change.
2. Be able to facilitate a shared understanding of the need for change in health and social care settings.
2.1 My occupancy levels have been very low over the last 3 years. My home registration is for 20 care of the elderly
Working to understand the risks a project may endure along with the cost associated is critical in every project management plan. Understanding potential risks based on the project type, resources needed, timeline and budget still leaves gaps that creates uncertainty for actually predicating the outcome of the project. There is not a true way to predict when and where a project risk will occur but designing a plan to properly address and manage those risks will increase confidence while eliminating the element of surprise.
risks and determine the likelihood and consequence of that risk occurring during the project. The
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
The following short case will give you a good idea of how risks surface in business and project planning and what companies do about it. Consider that you are the Risk Manager as you look at this case, as it will be a good exercise for the time when you will be that Risk Manager!
There are several current legislation, guidelines, policies and protocols relevant to the administration of medication. These are The medicines Act (1968), Misuse of Drugs Act (1971), Misuse of Drugs Regulations (2007), Health Act (2000) The Care Standards Act (2000), Domiciliary Care Agencies Regulations (2002) Control of Substances Hazards to Health (2002), Hazard Waste Regulations, Controlled Waste Regulations (1992), The Handling of Medic9ines in Social Care and The Safe and Secure Handling of Medicines; a Team Approach.
Identify a minimum of 10 project risks and when each will occur in the project life cycle, and then determine their impact and probability of occurrence.
2. Be able to improve communication systems and practices that support positive outcomes for individuals
Ai Describe in your own words what is meant by the following types of abuse:
Many risks are interrelated. Analyze the following compound risk: Unstable requirements with tight budget will likely cancel the project. Discuss the dependencies that exist between the two risks.
Risk or threat is common and found in various fields of daily life and business. This concept of risk is found in various stages of development and execution of a project. Risks in a project can mean there is a chance that the project will result in total failure, increase of project costs, and an extension in project duration which means a great deal of setbacks for the company. The process of risk management is composed of identifying, assessing, mitigating, and managing the risks of the project. It
The NHS Operating Framework introduced by the coalition government sets out the planning and financial requirements for RUHB in 2012/13 and the basis of their accountability (DH, 2012). As a result, the 2013 certified that funding for health in England be frozen for up 2015/16 thereby requiring RUBH to underspend allocated funding from the government such as putting a 1% cap on pay award. Socially, this will include factors such as behavior of staff and service users, partnership working, quality of care, etc. These factors can drive change in diverse ways in the RUHB. For example, the NICE Guidelines on Behavior Change make recommendations on individual level behavior interventions that is aimed at changing the behavior that can be dangerous to the health of staff and service users such as smoking, alcohol abuse, lack of physical activity, safe sex, etc. (NICE, 2014). Technologically, the introduction of information communication technology has resulted in faster communication, appropriate storing and sharing of information and records of service users between health and social care professionals. As a result of the CQC inspection, the RUHB revises their health records management policy to more accurately reflect where information about service user such as fluid intake and output in each ward should be recorded (CQC Report, 2013)
In addition, Lewin recognized that change is almost always met with resistance. More importantly, he identified the behaviors and environments that stimulate resistance. Thus, careful consideration of behavioral and environmental impacts must occur in the Unfreezing stage of Lewin’s Unfreezing-Changing-Refreezing Model prior to implementing the change. This will prepare the leaders of the organization to meet the resistance with the correct leadership and management style.
The following risk register describes the risks to the project and their likelihood of occurrence and controllability factor:
Below we will address each risk as well as explain why we think each risk is important to consider when implementing a project.
This assignment is included in the 2014 session of the Risk Management module of the MSc in Project Management course at University of Aberdeen. The main purpose of the assignment is to demonstrate my understanding of the issues involved in Risk Management and how they are applied in my current Project environment. The assignment is split in to two questions as detailed below.