The continuously changing long term care environment requires healthcare administrators to protect the interests of residents they care for while effectively managing and leading their healthcare teams. Successful long-term care facilities incorporate varying management and leadership principles to encourage, support, empower, and coach employees. Engaged and motivated employees result in high-performance organizations. These high-performance organizations historically rate well in overall patient and employee satisfaction as well as patient safety. To explore and observe successful management practices, a case study involving two drastically varying long-term care facilities was analyzed and examined. The purpose of this paper is to …show more content…
They decide together what needs to be done and how to get it done. The leader clearly defines the expectations and mission offering guidance along the way and is the final decision maker. With this type of management, everyone is vested in the best outcome because they are all involved with the process. Team members are appreciated because they are rewarded for their hard work and efforts immediately amongst their peers. Facility B focused on doing things the correct way every day in order to prepare for any inspection and uphold all standards at all times to protect and serve their residents. Unlike facility A which felt it was unnecessary to honor required standards regularly unless it is time for a survey. With facility A’s autocratic leadership style, employees are directed with fear and intimidation. There is no sense of self-value due to the lack of ability to exemplify talents and pride in their duties for fear of retaliation. The only reward was given for informant behaviors and following the directions of the manager only. The shiftiness of facility A was exposed by sabotage due to lack of camaraderie and loyalty to such a militant leader. In settings of home health and long-term care facilities Although the manager of facility B proved to have an exceptional leadership style in comparison to the leader of facility A, the combination of the leadership
Management is important in any environment, but especially so in the healthcare field. As the health care system continues to evolve, sound management is critical to the survival of health care institutions (Johnson, 2005). The management team in a healthcare environment must always aim to improve the efficiency of the day to day activities and constantly plan for ways to improve the productivity and efficiency. Every manager’s main duty is to succeed in helping the organization achieve high performance while utilizing all of the organization’s human and material resources. On a daily basis health care managers must recognize performance problems and
Leadership in a healthcare setting requires a great breath of knowledge specific to healthcare and but it also requires soft skills that can be translated to many other professional endeavors. This essay will examine the leadership style of a specific healthcare professional, the strategies and skills that she uses to motivate their staff members and the results or impacts of the application of the skills and knowledge of leadership. The interview of this leader allowed an insight into the inner workings of both the leader herself, but also into the challenges that her organization faces. A more thorough understanding of organizational leadership and culture in particular could benefit this leader and provide this leader with additional
In considering leadership traits all specialty administrators, it is important to understand there is no one size fit all model for leadership. For example, what works well at Southwest may not necessarily work well for the Marriot brand, but there are some core fundamental values of leadership that should be established regardless of where one is leading. The traits for great healthcare leaders follow the model of authentic leadership. Authentic leaders realize it’s not about them, they have integrity and great compassion for people. A key for successful leadership for LTC administrators is being able to build a great team. Authentic leaders understand the importance of creating a healthy work environment that fosters mutual trust between staff and leadership. Mirroring a model that exhibits a healthy relationship between leadership and staff also disseminates to the relationship between the staff and the patients. Another factor, in authentic leadership is leading by example; transformational leadership creates a culture in which employees feel empowered and encouraged to freely discuss and try new things (Northouse 2013,pg 200). LTC administrators who encompass these traits have the ability to take a group of individuals, address their needs, interest and commitment and bring them together to follow the common organizational goals (Wong, Cummings
Leadership is critical to any organization such as Long-term Care, VA Hospitals, and Community/Public Health Systems. Without the importance of leadership,
There’s almost a leader in aspect of life. Almost every working person have a boss or is the boss. License Nursing Home Administrator(LHNA) are the head leaders at the nursing home facility. LHNA have the biggest responsibilities at whatever medical or rehab center which consist of quality care, inventory, equipment, employees, and much more. Every day they thrive to make sure the business is going well and growing flourish. LHNA’s overall job comes with more than just responsibilities, they must have personalities too. Education, experience, and a great personality will grant LHNA’s the best advantages’ at have having a successful outcome in their career.
As a recent graduate from the Health Care Administration and Planning (HCAP) program at Tennessee State University my desire for Health Care Administration has grown tremendously. My passion has always been Long Term Care, from observing family members being admitted into a facility with high abuse rates, sitting with the elderly at a young age, to completing an internship at National Healthcare Corporation (NHC) during the summer of 2016 under the Regional Director, Mr. Tim Shelly. I have always had a love for the aging population and wanted to work in an environment that believed in producing the best quality of care for the aging population.
I have chosen to analyze an organization that has helped millions of individuals in Utah and Idaho with their healthcare needs, Intermountain Healthcare, (IHC). For the specific purposes of this paper I will be representing the homecare department of IHC, located in Ogden, Utah. The individual I have selected to analyze is the branch manager who is over the Ogden branch. I have selected this organization and leader as I had the opportunity to work for this company for over 3 years. I have a high level of insight and personal experience that I can bring to this paper which I feel is very advantageous. I hope to learn how to improve the organizational performance of this branch by analyzing previous management and leadership methods.
Within the leadership perspective of senior care there are several aspects in how it differs from the advocacy aspect. These aspects within the leadership perspective
The 2000 IOM study of quality of long-term care recommended addressing nursing aide turnover by improving training, career development, gaining respect from administrators, clarity of roles, participation in decision making, organizational recognition, and management of workloads (Sullivan-Marx & Gray-Miceli, 2008). Nurses working in long term care facilities must comprehend their role as leaders and work together with unlicensed assisted personnel to engage in best practices to improve the scope of practice in long term care
Leadership and management are essential to any health care organization, balancing patient care, employees, physicians, and the organization. Nursing is founded on interpersonal relationships. As a people-oriented profession, nursing leadership styles are influenced by humanism. The mission, attitude, and behaviors of a health care organization begins with its leadership, which creates the direction and purpose of the organization. The purpose of this paper is to differentiate between leadership and management, describe views of leadership, and explain the
For this specific study, researchers contacted administrators and directors of care facilities in Ontario (n=619) by email and/or telephone requesting them to complete an online survey between July and October of 2008 (Chu, Walter, McGilton, 2013). The survey included questions regarding “home management characteristics, quality improvement activities, human resources practices and the number of terminations in the previous year by staffing category” (Chu, Walter, McGilton, 2013). The facilities who completed the online survey (n=191) and were willing to add their input to another survey “were stratified according to the ownership status of the home: not-for-profit, for profit and municipal homes” (Chu, Walter, McGilton, 2013). Of these samples, they randomly picked out 76 to represent the overall sample of ownership among long term care facilities in Ontario. This time however, they reached out to staff members (both part time and full time) to inquire about their “basic demographic information, information about staff perceptions of leadership practice, supervisory and organization support, as well as burnout and satisfaction” (Chu, Walter, McGilton, 2013). In turn, the survey measured components of the individual stressors like ‘emotional exhaustion’ and
Long term care Facility A, managed by an autocratic individual that closely monitored employees, made all organizational decisions, and lead through intimidation and fear. Facility A nursing home administrator targeted and fired individuals that challenged authority resulting in exceptionally high employee turnover rates. Drastically different, resident-centered Facility B’s NHA demonstrated a democratic leadership style that fostered teamwork, collaboration, and encouraged group problem-solving, emphasizing cooperation and employee participation. Notified of a state inspection, Facility A assigned employees to specific areas throughout the facility to ensure state standards were met and devised temporary, short-term changes to improve processes and the appearance of the facility. Also notified of the state inspection, Facility B, known for previously-established high standards, prepared employees, engaged residents, and required no last minute changes to prepare for the surveyors since all patient records and standards were up-to-date and in place. Facility B incorporated strong leadership principles, employee engagement, and elevated standards into the culture of the organization to promote patient safety and remain resident-focused. In creating a culture which concentrated on patient care, employees are empowered to meet the goals, mission, and vision of the organization, there is low turnover rates, happy
For the hospital as for any other organization to be successful, it is very important that employees work in harmony to provide best healthcare to the patients. "Because leadership involves the exhibition of style or behavior by managers and by supervisors while dealing with subordinates, leadership is a crucial determinant of the employees’ actions toward the achievement of the organizational goals" (Saeed, Almas, Anis-il-Haq, & Niazi, 2014) . In every organization, where people work and communicate with each other, emotional tensions and conflicts are always present. The main role of the leader is to release tension, resolve conflicts, provide support to followers, and to reward followers accordingly. Another main role of the team leader
As the healthcare industry continues to evolve, it requires people who attain great leadership qualities. The success of an organization depends on employees that can inspire people around them to achieve greatness and deliver quality care to the patients. Being in the healthcare industry, we have seen many changes recently. Therefore, by having a person with leadership qualities to guide others through these changes, while maintaining an organization that can deliver quality care is indispensable.
However leadership, as suggested by Cook (2001), can be seen as a cost effective way to improve patient`s care in times of limited resources, as a good leader can demonstrate certain behaviours and roles to influence others, as to empower others and provide direction and change. Faugier and Woolnough (2002) support these ideas, but also believe that there is a difference between management and leadership, as they contrast managers to be planners, where as leaders are looked upon as people who can communicate vision, motivate, inspire and empower in order to create organisational change. Mullin’s (2007) idea of leadership can be seen as the ability of one person to influence the behaviour or actions of other people.