Evaluate the Effectiveness of Social Media Marketing on Hotels
Jennie Russell
1. Abstract
Purpose; The internet has forced companies to transform themselves to be more interactive, innovative and efficient as the online consumer is more active, demanding and in control; if unhappy about a service the hotel’s reputation c an be damaged as negative information posted online is instant and public; sharing their opinion with hundreds of thousands of potential customers. However, savvy marketers are increasingly using social media to let guests sell their hotels, which is authentic marketing at its best. Marketers need to implement dedication, time and resources in social media marketing to be successful and stay ahead of their
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(Evans, 2009) Marketers have to ensure their content is beneficial to the hotel and their consumers; they should not perceive the hotels presence to be a nuisance. Large hotels like Hilton, Four Seasons Hotels & Resorts and MGM
Grand have fully integrated social media into their marketing strategy, but for most hotels the difficulty is not only where to begin, but who to use and what to do. Is it detrimental for a hotel not to use social media sites? Can it be detrimental if social media sites are used but not appropriately? The aim of this study is to evaluate the role of social media in hotel marketing. The objectives of this study are to;
Evaluate how the internet has changed hotel marketing.
2|Page
Assess the key activities involved in social media marketing.
Evaluate the role of social media marketing within hotel marketing strategies. Develop recommendations for the effective use of social media marketing in hotels.
3. Literature Review
Marketing
Raza (2005, p 2) defines marketing as an ‘ongoing process comprising various co-ordinated activities a company must perform to develop and/or wanted product, bring it to the market, maintain it there and maximize the customers benefit.’ The customer is an integral part of the marketing process; marketers
The health communications field has been rapidly changing over the past two decades. It has evolved from a one-dimensional reliance on public service announcements to a more sophisticated approach which draws from successful techniques used by commercial marketers, termed "social marketing." Rather than dictating the way that information is to be conveyed from the top-down, public health professionals are learning to listen to the needs and desires of the target audience themselves, and building the program from there. This focus on the "consumer" involves in-depth research and constant re-evaluation of every aspect of the program. In fact, research and evaluation together form the very cornerstone of the social marketing process.
There has been a tremendous amount of change in the global markets in the past few years. This has predominantly due to the fact that there is a shift in the consumer mindset, consumption patterns, changes in demography and organizational attitude brought through by advancement in technology. This has led to a change in marketing strategies and practices across the world. Marketing thinkers and companies are prompted to frequently re-think their strategies and adopt new theoretical and practical approach to address specific marketing changes and also to think beyond the scope of traditional marketing theories (Constantinides, E, 2006). A majority of the changes were influenced by the
The article references the usage of social media, and the different social media sites that are used. The article also reference the demographics of the users of social media. It also referenced the different trends associated with the different media that is used.
The way that individuals and businesses communicate and interact has radically changed. With the development of technology and the internet, people can connect almost instantaneously and with very little effort. Social media has come to play a huge part in the way that the world communicates with each other. In fact, a recent report shows that in a single month people spend over 25 hours on social networks (“The Digital Consumer”). With consumers committing that much time to social media sites, social networking has become an important aspect of everyday life for individuals—and businesses. Like most marketing activities, social media marketing poses some risk. However, it is advantageous for businesses to exploit this opportunity, and develop an effective and ethical marketing strategy that includes using social media as a marketing tool.
In closing, the purpose of this study was to inform the reader on social media use among
Craft breweries in the United States are making efforts to integrate social media to develop their marketing strategies. With multiple features and different audiences on each platform, social media provides lots of benefits for craft breweries, but they also face challenges using social media as well. Understanding which social media is a fit for them will help marketers to choose the right platform to grow their business effectively. This capstone will concentrate on the effect of Facebook, Twitter, and Instagram on social media marketing for craft breweries. The objectives are: (1) to explore the benefits and challenges of using Facebook, Twitter, and Instagram for craft breweries; (2) to analyze what type of social media would be appropriate
This is a proposal for beginning Social Media Marketing at Arthur Hall Insurance. “Social Media Marketing is building your social network fans, followers, and connections using relevant and interesting content that is shared, allowing you to reach and engage more people and drive more business.” The three largest social networks, Facebook, Twitter and LinkedIn, are generating a lot of hype in the Marketing world as new ways of reaching and communicating with clients, prospects and anyone else Arthur Hall Insurance employees come in contact with. While this might sound a lot like our goal of Email Marketing through Constant Contact, Social Media Marketing is not a replacement for email but a complement of Email Marketing.
The article proposes a research study looking at the use of social media both from a
The strategic direction for KitRex, as well as Architrep, LLC is extracted from the data and analysis that went into developing the previous sections of this document. This section will address the client’s objectives, as well as the proposed solutions for KitRex and Architrep today and in the future.
To recommends ways to improve British travel companies’ marketing strategies for effective utilization of social media.
Hospitality industry makes use of social media marketing. Businesses will have opportunities to target consumers with both location and social-based marketing.
I am very fond of a local business called the Bubble Bistro. This young lady’s business is tailored towards body care; she sells all natural products which she hand makes. She specializes in soaps, body oil, and body scrubs. I love the products so much that I frequent the business quite often throughout the month. She is advertised locally mainly by word of mouth but she has a huge presence on social media via Facebook and Instagram. The owner is very forth coming and this business is credited a great deal with her current customer base including me. She knows her customers and I often find myself advertising her business to anyone I know for them to check her out. She is a small business owner but she does run sales from time to time,
Marketing has evolved and grown tremendously throughout the years. If you have a Facebook or instagram page you have seen some sort of marketing promotion or ad that a local business is offering to draw in customers or a following. For instance Z Burger, a burger joint in the DC area offered a promotion that went viral through Facebook offering $2 burgers and $4 veggie burgers for the entire day of last Tuesday at their Columbia Heights location. I attended myself thinking it was going to be ridiculously crowded but I beat the rush and the staff created a system that provided a speedy service and less wait time to order and receive your food.
If your business is looking to branch out into social media marketing, or you work in social media management for a marketing agency, you need to know your way around Facebook Ads and creating effective advertising. Social media marketing is a rapidly expanding advertising opportunity that is likely to continue on its rocket trajectory in the foreseeable future. Here’s a list of useful terms and some helpful guidelines for making your social media presence start earning for you with Facebook Ads.