RQA-Registration Quality Assurance with IPS eVideo
Assessment Questions
Q1: The NEXT Bar should be one of the first applications that I should log into after logging into my PC?
a. TRUE
b. FALSE
Correct answer: TRUE
Q2: During the registration process in Affinity the patient address screen 5 and insurance verification screen 16 has special triggers that will activate what process.
a. Can’t fix process
b. In process scripting process
c. Patient verification process
d. Insurance verification process
Correct answer: b. In process scripting process
Q3: You’ve completed a registration on an account in Affinity, an RQA alert with the following icon populates on the NEXT Bar. The pace has really picked up in the admissions office; you had to ignore the alert. Which work queue should you go to
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True
b. False
Correct answer: b. False-Users must read the description of informational alerts also to determine if any action is required.
Q5: During the IPS patient address and insurance verification process users will have the capability to select correct information for updates into Affinity.
a. True
b. False
Correct answer: True-Users will have the capability to move data from the patient address and insurance verification responses into Affinity. They will be able to do this by clicking on the radio boxes next to the correct information for updates into Affinity.
Q6: When an error assigned by an RQA alert is corrected in Affinity a message will be sent to RQA and will automatically update the alert as “resolved by system”. The alert will drop off of the account in RQA. If the alert does not drop off of the account users should log out of RQA.
a. True
b. False
Correct Answer: a. False- RQA is design to automatically status alerts as “resolved by system” when users make corrections in Affinity. A message is triggered and automatically sent back to RQA to update the alert status. If the alert does not drop off, users should select the “resolved action taken” status in
I will do only the patient demographic part and the provider or someone for clinical has to complete the form. I still don't understand why Johana or any MA can complete the patient demographic part on vase of the list that I provide to them but anyway I will do that part so they can't said that our billing department don't want to cooperate on this process.I know we shouldn't not be responsable for this but we need to recovery that
- The query-based exchange allows providers to seek and or request information about a patient from another provider.
While this is an area of concern, I also believe that processing the patients at the registration desk is a task that could be virtually eliminated altogether. Simply by requiring patients to register online and scan or fax documents by a predetermined cutoff time, staff members could complete this process without interruption and have the necessary information already in a file when the patient arrives.
Patient portals offer many functions to allow a patient or proxy access to healthcare information to help improve patient healthcare. Within the patient portal a patient can access a portion of their health record; such as “medical history, health issues, medication lists, test results, care plans, allergy list,” schedule appointments, view and pay bills online, request medication refills, fill out forms electronically, and upload clinical information (Sayles 331). In addition, there are other functions that Surae Lucie took advantage of to help get her mother’s health back on track that are recommended by the National Learning Consortium. She used proxy access to access her elderly mother’s record, and sent messages to her mother’s healthcare providers to get her mother’s medication dosage and
Step 2 - Insurance verification- After Patient gives you the pre-registration information that is needed. You then can confirm patients insurance information for the benefits and deductibles that are due at time of visit.
Appointment/Registration - This determines whether an individual is an established or new patient; if the patient is new, then insurance information is obtained and verified to make sure that the patient qualifies to receive services from the provider.
The first area outlined in the intake form is the client’s demographic information that included the client’s date of birth, social, insurance information, etc. necessary to process claims for reimbursement and the client’s provider information, such as primary care, and case management, to ensure fluidity for establishment of coordination of care between providers. The intake form
14. Capability to exchange key clinical information among providers of care and patient-authorized entities electronically
3. A redo algorithm is performed for a transaction that commits after the last checkpoint from the log
There will be information at hand to assist in making medical decision during the time of visit. Lastly, the EHR mandates that people’s health information is to be kept secure ("Department of Health and Human Services," 2008).
Improve the accuracy of patient identification. The recommendation is for all healthcare providers to institute a policy of using at least two patient identifiers when providing care, treatment, and services. This goal has two objectives, one to verify the individual as the person for whom the service or treatment for and to match the service or treatment to that individual.
If only certain portions of the medical record are applicable submit appropriate record(s) to Patient Care Coordinator to be uploaded into EeMR.
I usually make changes to a members' address or phone number using other software that results in the demographics updating within 24 hours. For security purposes we always ask the members that call in to our medical group to verify their address and phone number. Many times a member’s spouse calls and we must verify that there is a POA on file or that is a HIPPA violation.
A nursing facility should not admit a patient who incorporates a MI or ID identification unless the suitable state agency has determined that the individual meets the criteria to receive the level of care a nursing facility provides and whether or not people seeking nursing home placement require high intensity services. This policy permits the resident to be cleared to enter the population of a long term care