Literature Review On Travel And Tourism

Within travel and tourism inbound and domestic tourism are frequently changing, there are many internal and external factors which have a major impact and contribute to these changes. In this assignment I am going to analyse 3 internal and 3 external factors which affect the travel and tourism industry.

Over the last 60 years, tourism has benefited from continuous growth and diversification, becoming one of the largest as well as the fastest growing world’s economic sectors. Tourism becomes one of the major categories of global trade in services. Nowadays, 7% of global goods and services exports are contributed by international tourism, and for the last four years, it has grown faster than the general global trade.[ Exports from international tourism rise 4% in 2015, (2016, May 6). Retrieved from http://media.unwto.org/press-release/2016-05-03/exports-international-tourism-rise-4-2015]

Tourism plays a vital role in economic development in most countries around the world. The industry has not only direct economic impact, but also significant indirect and influential impacts. There is agreement among experts that the travel and tourism sector is the fastest growing of global economy. According to the latest UNWTO World Tourism Barometer, international tourism receipts surpass US$ 1 trillion in 2011, growing about 3.8%up from 2010 (WTO, 2012).

A direct economic contribution of tourism to the Australian economy is generated where a direct physical or economic relationship exists between the visitor and producer of goods and services. The immediate expenditure of the visitors is primarily focus on direct contribution. The indirect contribution of tourism comes from other industries that are in one way or another connected to the tourism sector. This sectors include but not limited to; agriculture, transport, health care etc (Ap & Compton 1993).

This paper summarizes my research in area of lodging and hotel industry, focusing on importance, ordering and controlling amenities in hotels. I have gather information from hospitality industry journal articles, web sites and also directly from facilities to gain knowledge on importance of hotels amenities and guest perceived value of these amenities. This research also seeks to understand how the hotels can use amenities to attract guest, promote the property, increase sales and set themselves apart from others.

There are multiple measures of the performance of the country’s economy and GDP is one among them. GDP represents the total production output of the economy and it is the sum of individual industries. One of these industries is tourism and this essay will explore the contribution it has made on the example of Canada’s economy and tourism industry.

Another aspect of impact of tourism on a country’s economy is that it facilitates the expansion of the market of goods and services. Foreigners come to a country willing to spend money on different goods and services, thus increasing the amounts of sales. This is a great chance for producers and service providers to receive larger profits. This concerns not only hoteliers, tour operators, and souvenir shops owners. Public transportation, retail stores of different kind, restaurants, and cafes benefit from international tourism. Obviously, if these industries are in demand, businesses will be expanding. On the one hand, it means that more money is paid to the budget. On the other hand, profits generated by the owners are spent inside the country, affecting almost all the fields of the

This report analyses best practices implemented in world’s largest hospitality brands: Ritz-Carlton and Hilton Worldwide and how service excellence is achieved by them. It is divided into two main parts:

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

In economic aspect, tourism can boost the economy of the developing countries by receiving tourist spending, the money received can further drive the income of different industries and sectors inside the economy, which can be explained by the Tourism Multiplier Effect (Leuterio, 2007). In fact, not only can tourism create employment in the tertiary sector, but also stimulate growth of the primary and secondary industries. To be precise, tourism in an area encourage the employment related to business supply services and building of hotels. Then, the employees of the tourism industry spend their income on other services in the local area, with increase in tax revenue at the same time. Therefore, improving the earnings of other

Amazingly the tourism and hospitality industry is nowadays one of the most powerful engines in various economies worldwide and contributed about 706 trillion U.S. dollars according to the data in 2014. (Statista.com) In 2014, international tourist arrivals had augmented to 1.13 billion and China unbeatably had most purchasing power on international travel expenditure with US$ 165 billion (unwto.org, 2015).

The purpose of this review is to evaluate the research about the effect of personalized service on the customers’ loyalty. My research will focus on the customers from the luxury 5-stars hotels who always receive the personalized service and also pay some attention on the measurement of the customers’ loyalty. Finally, through all the research aspect, the research will figure out what the relationship between the customer’s loyalty and the frequency of personalized service that they receive.

Direct and indirect tourism jobs supported by air transport create 6.9 million jobs in other parts of the economy, through employees spending their earnings on other goods and services. Direct, indirect, and induced creates 35 million jobs within tourism, contributing nearly $807 billion annually to world GDP. The shopping of employees of directly or indirectly job inside the airports supports jobs in retail like banks and restaurants.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.