Bn
Stella Ting-Toomey
2011
Face-Negotiation Theory: Research and Assessment
Stella Ting-Toomey
2011
Face-Negotiation Theory: Research and Assessment
Face-Negotiation Theory:
Research and Assessment
Roberta Beauty Redding
University of Louisiana at Lafayette
Professor Philip Auter
CMCN 384
March 27, 2011
Face-Negotiation Theory:
Research and Assessment
Roberta Beauty Redding
University of Louisiana at Lafayette
Professor Philip Auter
CMCN 384
March 27, 2011
Face-Negotiation Theory:
Research and Assessment
Stella Tingy-Toomey’s face negotiation theory goes in depth on how “people of different cultures respond to conflict” (Griffin, 2009). How does one protect his/her public self-image or refrain from embarrassing the other
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Whether or not disputants reach an agreement, the mediation approach offers a safe place where no one need feel embarrassed” (Griffin, 2009).
Face-Negotiation Theory “Stella Ting-Toomey’s face negotiation theory helps explain cultural differences in responses to conflict (Griffin, 2009). People do not respond to conflict in the same manner. Reponses vary according to culture, goals, desires, and self-image. According to Fullerton, “a communication professor at California State University, Ting-Toomey assumes that people of every culture are always negotiating face. Face is “the projected image of one’s self in a relational situation, the way that we want others to see us and treat us” (Griffin, 2009). Simply, the Golden Rule, “do unto others as you would have others do unto you.”
As I mentioned earlier, how does one protect his/her public self-image or refrain from embarrassing the other disputant(s) when arguing? One can complete this challenge through facework, which is “specific verbal and nonverbal messages that help to maintain and restore face loss, and to uphold and honor face again” (Griffin, 2009). "Face influences conflict behavior, because, in any conflict situation, conflict parties have to consider protecting self-interest conflict goals and/or honoring or attacking another person's conflict goals. Conflict is an ideal forum for face-threatening and face-saving behaviors”
Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution?
How many interpersonal conflicts have you been in today, this week, or even this month? Do you even know which conflict styles you normally use when faced with a disagreement? Furthermore, this analysis shall reflect on my particular conflict styles, with an in-depth look at possible benefits of knowing the conflict styles I tend to incorporate, and how behaviors change based on a relationship and the environment.
The practice of settling human conflicts through intermediaries has had a rich history in Western and non-Western cultures and therefore a broad range of forms and functions. The conflicting parties in most of the societies and at all stages of social interaction have had access to external actors to whom they approach when they come to the conclusion that they are incapable to handle their different opinions by themselves. In this case, an ordinary response to identify contradictions in objectives and values be-tween adversaries is to enter into a process of negotiation in order to achieve an agreement on such differences, which is mutually acceptable. In consequence, negoti-ation seems to be a universal, human
Traditional approaches to mediation assume that a conflict’s parties and a mediator share one compelling reason for initiating mediation: a desire to reduce,abate,or resolve a conflict.To this end,both sides may invest personnel,time,and resources in the mediation.This shared humanititarian interest maybe the only genuine reason in a few instances of mediation,but normally even this interest intertwines with other, less altruistic,
Fells (2016, p. 211) wrote “ just as a doctor works to bring a person back to health, so too a mediator works to bring a deadlocked negotiation back to a situation where the parties can reach agreement”. This essay discusses this statement with reference to contemporary research on dispute resolution. In order to comprehend how this is achieved, we must consider the essence of mediation, the different types of mediation and what mediators do. Negotiation and mediation are process used to resolve opposing preferences between parties. Negotiation is defined in Fells (2016, p. 3) as “a process by which two parties with differences that they need to resolve try to reach agreement through
This paper discusses a cross-cultural conflict scenario in which a mediator must apply the appropriate skills to resolve the conflict. In order to resolve these types of conflicts mediators must apply a non-bias approach to the conflict because the mediator must perceive and identify the cultural differences in order to appropriately resolve the conflict. The mediator must facilitate communication, and they must invoke trust with the disputants for successful cross-cultural conflict resolution.
Communication in conflict can be both constructive and destructive. Those who communicate constructively, or productively, emphasize both themselves and
a. This four hour lesson is intended for Army Leaders on the subject of cultural considerations of negotiation for conflict resolution. The lessons learned from Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF) require that Soldiers at all levels of command participate as U.S. Military Representatives in meetings and negotiations with coalition partners, local leaders, non-governmental organizations (NGOs), and other U.S. government agencies (OGAs).
There are many ways to resolve conflict. Each of these different ways are effective in their own ways. Most of these methods can resolve conflict better in some situations than others. These ways include having a middle man, staying positive, listening to all parties and compromising, and just ignoring the conflict. By far the universally best way to resolve conflict is by staying calm and positive. Some works that show this are “Blood, Toil, Tears and Sweat” by Winston Churchill, and “Dear Miss Breed” by Joanne Oppenheim. Keeping positive is not only the best way to resolve conflict, there are many benefits to staying positive.
What do "saving face" and "giving face" mean in the the context of cross-cultural differences." When saving face or giving face there are different levels of importance, depending on the culture you are dealing with". " Face is a multi-faceted term, it is linked to culture, honor and there opposite humiliation".(This is according to the reporting in Ting-Toomey, Stella, A Face Negotiation Perspective Communicating for Peace. Sage, 1990) Saving face tends to be the more well known, probably because it conserns your self. Many people believe saving face is only about maners, but in some societies like Japan its about honor. . In many asian cultureas "Face" or "saving face" is to not only respect others but to respect yourself. You should always
The term “face-negotiation theory” was first introduced by Stella Ting-Toomey, a Professor of Human Communication Studies at California State University, in 1988 based on amazing works of Goffman in 1955 and Levinson and Brown in 1987 (Oetzel & Ting-Toomey 2003). According to Griffin (2005), the main idea of this theory is to clarify people coming from dissimilar cultures will have different ways in managing conflicts as well as communication.
There are four distinct conflict styles which are the levels of assertiveness and cooperativeness that are employed by a person in a conflict situation. Everyone has their own individual conflict style; my own style tends to be accommodating. This means that I am not very assertive and I am very good at cooperating with those I am in conflict with. In this essay I will examine each conflict style and my own choice of style and why I tend to default to this style. I will also examine whether or not my choice of the accommodating style is the best approach to resolving conflict, and discuss the advantages of learning to use each of the styles in specific situations.
In this negotiation, we learned that it is important to research your opponent, to understand their culture, not only of their country or backgrounds, but also their company culture. When we are able to understand our opponent’s way of thinking about business and doing business we can then understand how to approach a negotiation situation with them. In this exercise, we learned that it is difficult for us to adjust when it involves breaking or acting in a way opposite of what we are accustomed to. We also learned that although my classmates live in the same country as we do, their upbringings may have similarities to their origin country and will therefore help them to communicate and adjust to that country’s norms and standards. We were surprised how we were able to stay in character although it was hard and it was surprising how people responded when they were unaware of your intentions and strategies. If we had to do this exercise again, what we can do is do more research on our opponents so that we would have an idea of what to expect in the negotiation table.
The Face-Negotiation theory suggests there are three goals that any conflict will revolve around; content, relational and identity, or rather, needs, interests or goals. Based on M. Afzalur Rahim’s work, Dr. Ting-Toomey and later John Oetzel, identified eight distinct responses to conflicting situations based on an incompatibility (Griffin
Explain each stage of the negotiation process and the role that culture plays in each stage. Give example to support your answer