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Care Recommendations

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What should ED-based providers and case managers focus on when writing Care Recommendations?
ED-based providers and case managers may have information which could be useful to ED providers at other EDs visited by the patient, such as security incidents, ED-based interventions that have been helpful for the patient, findings from lab or imaging tests, or social factors which seem to affect ED visits.
Often the patient’s PCP is not connected to the network via PreManage or there is no PCP-written Care Recommendation for some reason. In this situation, it can be very valuable for an ED-based case Manager to write a Care Recommendation to provide guidance on what has been effective in helping to care for the patient and address the underlying …show more content…

Another important question to consider: What purpose does the Patient Background information you are sharing really have for the ED provider? An understandable mistake is having a broad-based approach rather than providing focused and concise details about the patient’s previous care or other background details. For most patients, there is a specific objective that should be the end result at the end of a hospital based visit, whether that is in the ED or as an inpatient admission. Ask yourself this question before you start your Background entry; “What do I know to be true about this patient and his/her health condition?". What you may know to be true usually is that one piece of information that those that work in the hospital would need to know to help treat the patient more effectively and result in a better patient experience.
Lastly, you should carefully consider the tips in the “Guidelines for creating Care Recommendations” in Section 2 above to help you prepare Care Recommendations with maximum impact in the …show more content…

Case managers from health plans or managed care organizations typically defer to other provider-based case managers to write Care Recommendations. However, in cases where a patient has not connected with a PCP or M/BH provider who can manage his or her care, a health plan or MCO case manager who has information about the patient and efforts to connect the patient with a PCP, M/BH or other support services may be able to provide a brief Care Recommendation with information that could be valuable to ED providers.
Additionally, even when there are Care Recommendations for a patient written by PCP or other provider-based case managers, the health plan or MCO case manager may have access to information about other services or needs of the patient which could be valuable for ED providers to know. In this situation, the health plan or MCO case manager can write a brief Care Recommendation or add a Patient Background item to share this information with the ED

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