In this case, the strategies I sued was to acknowledge the customer the customer’s feelings or anger, I listen actively and I determine the cause, and I reassure the customer frustration by understanding her feelings. I remain professional because I was very respectful. I asked her specific questions to clarify the situation, and maybe if the item was brand new even without the tag, I would of return it with a gift card, but the customer want it cash. So I have to take appropriate action because I know I have the power to return it and give her cash, but that is not under the return policy and I could of get fired. Did the strategies work, and what would you do differently next time? An angry customer it is hard to complement the strategies,
Marriage is oftentimes praised for all its good qualities, but people tend to avoid discussing the downsides of marriage in order to avoid discomfort. Confronting the problems that many couples face in marriage is hard, and most people find it easier to simply overlook any issues they may face to avoid furthering the problem. In “My Problem With Her Anger,” Eric Bartels elaborates on the struggles he and his wife face and what experiencing the effects of spousal anger feels like from a husband’s perspective. Through emotional appeal and anecdotes, Bartels semi-successfully argues that husbands are too often, and unfairly, on the receiving end of their wives’ anger and stress.
The American Psychology Association defines anger as an emotion characterized by antagonism toward someone or something you feel has deliberately done you wrong. Anger can also be a good thing. It can give you a way to express negative feelings or motivate you to find solutions to problems. Conversely, brain damage in specific areas may cause anger manifestation to be different as certain parts of the brain are responsible for specific functions.
In the name of all science, there has been investigations, stories, test, trials, experiments, examinations and observations that the certain claim that is being presented and told is real. There are many cases of claims that have successfully been matched up and scientifically proven that the evidence and claim is real. Although we also have the myths. Claims of lack of evidence and lack of support. Leaving the claim unsupported and unreal.
These “chronic angers” can interpret in two ways. In the first place, as translate them as indicating to people in the house being furious. The other choice is to think about the house itself as being irate. On the off chance that is the situation, at that point Hayden's giving us a little measurement of representation, since he's idiom the house has human emotions. It's conceivable that the entire atmosphere is so saturated with anger that the speaker feels it getting through the dividers. That implies they've been around a while, and they're not leaving at any point in the near future. Chronic is an odd word choice. Usually when we hear the word chronic, we think of a sickness. But in this case we're talking about a chronic emotion. In this
Chelsea’s has made some progress since beginning intervention. Over the last few months, Chelsea has had an increase in verbal outbursts that have led to tantrum behaviors (screaming up to 30 minutes at times, crying with tears, rocking in chair, pulling her hair). These behaviors usually occur when a non-preferred demand is placed on her (finish task, check schedule) or when taken away from a non-preferred activity (Ipad or time outside). The behavior team have been shaping her behaviors by providing her visuals to request break when she becomes overwhelmed or more time if she becomes resistant to transitioning from preferred activities to non-preferred. This has helped her session.
Description: I will introduce the activity with them pretenting that I am mad. This will hopeful allow them to copy what I am doing and make a mad face as well. I will have a chart that they will be able to point to. The chart will give them a reaction to do such as “stomp your feet”. After the activity, the children will be allow to create their own art. This will also be included with a reaction as well. I will over see the children as they do their art and gather them once they are complete.
My preliminary objective of this paper was to write my reflections on the temper tantrum behavior in children. Based on the reading “Operational Definitions of Commonly Occurring Behavior-define tantrum as “as any occurrence of the following for any period, lying on the floor, crying, with or without tears for any period, and screaming” (Pro Cassidy)
Chapters 1 and 2 of Managing Classroom Behavior Using Positive Behavior Supports, deals with the basics of behavior. Google defined behavior as the way in which one acts or conducts oneself, especially toward others.
First of all, anger is believed to be a natural thought that is assumed to be sometimes unwanted or irrational, and they are believed to be emotions that everybody can experience during life time as suggested by Sanders et la., 2004 . In this view, anger as suggested is believed to be one of the most powerful, yet misunderstood emotions, and that unfortunately, individuals’ misconceptions about anger lead to a lot of dysfunctional behaviour; as such, below are common myths about anger:
“Nicomachean Ethics” written by Aristotle argues that to be a virtuous character, one should stay away from both extremes. Aristotle introduces the idea of virtue and where it comes from, deficiency and excess and such to pinpoint what it means to be a virtuous character. “Anger is not a bad word” lectured by Myisha Cherry argues that anger is not always destructive and does not always bring harms; it is also valuable, important, and necessary to pursuit for justice. Cherry believes that anger at injustices only recognizes the wrongdoing. I will explain Aristotle and Cherry’s perspective on anger. I will argue that Aristotle will agree with Cherry’s statement and that I agree with Cherry’s argument because I believe expressing anger show that you care, it is a type of stress reliever and it is a type of persistence.
The Aggressive Behavior Index (αs = 0.85 to 0.89, current α = 0.87) assesses the frequency (0 to 5+ with 5+ being treated as a 5 in analyses) that the person reported engaging in each of 13 aggressive behaviors while driving in the last 3 months (e.g., yelling at another driver or cutting a driver off in anger). The Risky Behavior Index (αs = 0.83 to 0.86, current α = 0.86) involves reports of the frequency (0 to 5+) with which the person engaged in 15 risky behaviors while driving in the last 3 months (e.g., drinking and driving, driving without a seat belt, or speeding 20 or more mph over the limit). Aggressive and risky behaviors correlate positively with each other, driving anger, hostile driving-related thinking, and verbal, physical
An interpersonal conflict surfaced. A conundrum occurred with a vendor. Surgical Services received a used surgical tool. The product should have been presented as new. The vendor did not rectify the situation. The hospital was not reimbursed, however a new process was set in place. A representative from the company personally delivers the product to the hospital. Every time a product comes in, the representative and an MGH surgical staff member will examine the product to ensure good quality. Unfortunately, this was not the first time that this particular vendor had made a mistake. Frustration was evident. Conceptualization occurred. Different ideas were conveyed via phone and email. The vendor stated that the hospital did not receive a used instrument. The surgical manager then calmly to action. I was unable to observe the outcome. My hope is that there will be no future complications. Satisfaction should increase due to inspection and the completion of verification paperwork. I anticipated that the vendor would be dropped. This particular vendor is not a primary provider. They supply very few instruments, however, they have favorable prices compared to the other competitors. Invoices have been incorrect, and the hospital has lost money. It is difficult to switch vendors, especially if the physician likes the particular product. The issue has been addressed, and positive results should be
“I am Joe's Blood-Boiling Rage “ (96). Anger is one of the seven deadly sins which is defined by Christopher Marlowe in Doctor Faustus as, “I am Wrath. I had neither father nor mother. I leapt out of a lion’s mouth when I was scarce an hour old, and ever since have run up and down the world with this case of rapiers, wounding myself when I could get none to fight withal. I was born in hell, and look to it, for some of you shall be my father” (Doctor Faustus 2. 1).
One of the facts that I learned about during this topic was that you really need to deeply explore the reasons for why an individual would be acting out. There is a good chance that there are multiple reasons why an individual could be acting out and it may not be one factor, but a combination of multiple factors. A factor that I had not considered while watching the video during lab was the over stimulation of the environment, such as the plates, food choices, or table cloth coloring. Another fact that was reviewed for me during this topic was the concept of family and how many different ways the family may or may not be involved. For one individual, there family could be one niece or nephew that lives three hours away but is greatly involved in their care and visits once a week. For another individual, their family could be there children and siblings that all live in the city, but they may only see them once every two months and are not very involved with their care. I could find these to be very difficult situations or very confusing to try and deal with. Even as a resident, they may want more or less involvement from their family but be unable to attain any. This would be very distressing. Another fact that I was reminded of during lab was the side effects of medications. This may be because during the lab, I was feeling the nausea and dizziness of an antibiotic I was taking. It made it very hard to focus and made me feel very
After I graduate High School, I will attend Southeast Missouri state University, where I will major in Psychology and minor in Social work. I will eventually get my doctrine in psychology and become a psychologist, then come back to the northeast Arkansas area to open my own practice where I will help the children with anger issues.