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Angry Learners Case Summary

Satisfactory Essays

In this case, the strategies I sued was to acknowledge the customer the customer’s feelings or anger, I listen actively and I determine the cause, and I reassure the customer frustration by understanding her feelings. I remain professional because I was very respectful. I asked her specific questions to clarify the situation, and maybe if the item was brand new even without the tag, I would of return it with a gift card, but the customer want it cash. So I have to take appropriate action because I know I have the power to return it and give her cash, but that is not under the return policy and I could of get fired. Did the strategies work, and what would you do differently next time? An angry customer it is hard to complement the strategies,

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