Assignment 7 HDFS 239-1
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Apr 30, 2024
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Assignment 7, HDFS 239
Name:_____ ________
Questions using the concepts and issues presented in Chapters 15, 16 and 17 of “Consumer Economics” by Wendy Reiboldt and additional resources posted in Canvas. All sections are worth 12.5 points. Providing details and citations beyond the textbook is critical for earning full credit. Late submissions earn credit with a 5 point reduction for each day late—up to 5 days. After 5 days the assignment grade will be “0.” Each reference you provide should be something that is not already provided in the textbook
or additional resources provided in Canvas unless otherwise noted.
1.
Will you ever pay for Consumer Reports?
Visit the website for Consumer Reports: https://www.consumerreports.org/cro/index.htm
. Review what
it takes to become a member. Also, take some time to review the site and see what you can and can’t see as a “non-member” before answering the following:
a.
How much does it cost to become a member?
$3.25 a month or $39 a year.
b.
The reasons (provide 2 at a minimum) I might become a member in the future are:
One reason to join the membership is you get access to new services that a free user can get. An example is a special rating system with unbased ratings on products you want. Another reason is information from their experts about deals and advice on how to lower your monthly costs. Also, a car tracker alert and a food safety alert and security planner. c.
The reasons (provide 2 at a minimum) I might not
become a member in the future are: One reason to not become a member is the cost to get access. You may not actually need it or not act on
the advice it gives you so you are paying for something that you don’t use. Another reason is there is plenty of free information to use other than the paid stuff. The website has a lot of free information and if you do some researching then you could also find ways to find the same information as the paid membership.
2.
Write a consumer complaint letter
:
Think about one time you were dissatisfied as a consumer. Follow the template given on page 313 of our
textbook to create a model complaint letter. You may use the exact wording provided in Exhibit 15.1 but
please do your best to find all the details needed to complete each item in the [brackets]. You may have to do some research to find the right person to contact. The effectiveness of your complaint will
besignificantly impacted by contacting the correct person with your concern. Write the letter below, including the details of your complaint, following the template given in the text. Adress
Frank IL
4/12/24
Na
Seller
Product
Nanuet, New York
Dear (belle_brooke)
On feb 26 2024 I bought a perfume (
Order numberNN-NNN-NNN)
on ebay. Unfortunate, your product has some misinformation regarding the size of the bottle. On your listing it said 8 oz but it was a 6 oz bottle. I was really disappointed because I got this as a gift for someone special and they were really
excited. To resolve this problem I would appreciate one more bottle to make up for the lost 2 oz. It may be 12 oz overall but I believe that is ok. I could also but another bottle at a discounted price too. I look forward to your reply. Contact me at EMAILand thank you for the swift resolution.
Sincerely,
Cade Genet
3.
Sellers helping consumers and the BBB
:
Visit the website for the Better Business Bureau at https://www.bbb.org/
. Assume you are trying to find a good plumber to help you with some work in Ames, IA.
a.
What on the website helped you find a trusted plumber?
I chose Benjamin Franklin Plumbing because it is BBB accredited and has a 4.96 star review.
b.
What concerns do you have when using the BBB as your source of consumer information? [provide citations]
There is only 23 customer reviews and some are just basic and could be bots. “
Honest. Dependable. On time. I would definitely use this company next time.”
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