MOA110_WK1_assignment Worksheet_CSanson

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Fortis Institute, Port Saint Lucie *

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MOA110

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Anthropology

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Apr 3, 2024

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MOA110 Medical Office Procedures Week 1 Assignment – Diversity and Therapeutic Communication Chapter 2 Therapeutic Communication Diversity and Communication 1. Describe cultural diversity and discuss two examples. The presence of different cultures and groups of society. EX: Race, Religion, Place of residence, and health status. 2. Describe social diversity and discuss two examples. The community consists of people with languages and religions. EX: Based on birth, Religion culture, color, and language 3. Describe ethnic diversity and discuss two examples. The identification of different cultures or national traditions EX: Nationality, regional culture, And Language 4. Describe when a medical assistant must respect individual diversity and why is this important. A medical assistant must respect individual diversity during their treatment or check-up 5. How does a medical assistant respect another’s diversity? What should the medical assistant do or not do? Knowing more about diversity will help with communication with peers or coworkers. Medical assistants Should always pay attention to patients and feed off of nonverbal ques. 6. Describe why it is important to address diversity biases before providing patient care. Culture and ethnicity often influence a patient's perception of health and illness, So if you come Off as insensitive to cultural diversity their actions may negatively affect the quality of the healthcare That’s provided. Nonverbal Communication 1. Describe the three types of nonverbal communication. Behavior Posture, Facial Expressions, and eye contact 2. List five types of nonverbal behavior. Position, arm posture, Facial expressions, Gestures, touch, eye contact, and mannerisms. 3. Describe positive and open nonverbal behaviors that should be used with patients. Being at the same level as the patient, angled toward the other person, Arms at the side, poised, smiling, Light touch on the hand, appropriate touch, movement of eyes, focusing on the patient . 4. List 10 nonverbal communication delivery factors

MOA110 Medical Office Procedures Week 1 Assignment – Diversity and Therapeutic Communication Rate, Clarity, Volume, Pitch, Tone, Intonation, vocabulary, Grammatical structure, And pronunciation 5. If you are working with a patient from another cultural group that you are unfamiliar with, describe three tips to follow. Follow the other person’s lead in terms of nonverbal behaviors and personal space, use gestures carefully, Reframe touching the child's head. Verbal Communication 1. What are the two types of verbal communication? a. Oral _ b . Writen 2. List three types of written communication. a. Phone messages b. Letter and Messages c. Online Information 3. Describe ways the medical assistant can help overcome barriers to communication. a. Internal distractions: Help the make patient feel comfortable, Provide food & a drink if available, Administer pain medications as needed b. Visual impairment: Use audio recording, Screen magnifiers, Large print material, and a screen reader software c. Hearing impairment: Use print materials and written instructions, use videos with captions, have text Phones available d. Environmental distractions: Provide privacy for patients, talk with patients in quiet rooms with doors closed, Make sure the room temperature is comfortable. e. Illiteracy: Use pictures and models, Draw pictures, and use simple language. f. Non-English-speaking: Use interpreters and translated materials Limit medical terminology, and define medical Terms. g. Intellectual disability: Use “functioning age” appropriate language and materials Provide information to the guardian/caregiver

MOA110 Medical Office Procedures Week 1 Assignment – Diversity and Therapeutic Communication h. Emotional distraction: Provide a warm caring environment, and make sure body language is consistent with an open, Caring manners, Gain the patient's trust. 4. Discuss Erikson’s psychosocial developmental stages. Your answers should include the goals of the stage and one communication tip for that stage. i. Trust versus Mistrust: Must develop trust with the ability to mistrust should the need arise. j. Autonomy versus Shame and Doubt: Must explore and manipulate things in their world to develop autonomy and Self-esteem. k. Initiative versus Guilt: Encourage to try new activities, Must assume responsibilities and learn new skills Will make the child feel purposeful l. Industry versus Inferiority: Must seek to finish final tasks, Recognition for accomplishments is important. m. Identity versus Role Confusion: To know who you are as a person and how you fit in the world around you Create meaningful self-image n. Intimacy versus Isolation: Can vary, develop friendships, take on commitments o. Generativity versus Stagnation: Achieve a balance between concern for the next generation, having a family, and being self-absorbed. _ p. Ego Integrity versus Despair: Reflect on one's life, and come to terms with it, Instead of regretting the past. 5. Describe the following stages of Kübler-Ross’s theory. q. Denial: refuses to accept the fact, It’s a defensive mechanism that allows the person to ignore what is happening. r. Anger: Can be directed at self or others

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