Personnel Planning; TDABC Recent competitive pressures have caused National InsuranceCompany to examine policies regarding personnel planning. As a start, the company has decided toexperiment with and develop a time-driven ABC model for its claims processing center.A study of this support center indicates the following three primary activities: remote processingof customer claims, 0.5 hour; onsite processing of customer claims, 1.0 hour; and updating/maintaining customer records, 0.2 hour. Onsite processing is required for larger claims, while remote processing is done for smaller claims. (For onsite processing, assume—for simplicity—that the claimsprocessors use their own automobiles.) All claims will require that the customers’ records be updated.The claims processing center currently employs three full-time employees. Total annual cost ofthe center (salaries, depreciation, utilities, etc.) is estimated at $255,000. The net amount of availablepersonnel time per year for this department is approximately 5,000 hours.Required1. Why are service organizations, such as the present example, particularly well-suited to apply activitybased costing for cost and resource planning purposes?
Critical Path Method
The critical path is the longest succession of tasks that has to be successfully completed to conclude a project entirely. The tasks involved in the sequence are called critical activities, as any task getting delayed will result in the whole project getting delayed. To determine the time duration of a project, the critical path has to be identified. The critical path method or CPM is used by project managers to evaluate the least amount of time required to finish each task with the least amount of delay.
Cost Analysis
The entire idea of cost of production or definition of production cost is applied corresponding or we can say that it is related to investment or money cost. Money cost or investment refers to any money expenditure which the firm or supplier or producer undertakes in purchasing or hiring factor of production or factor services.
Inventory Management
Inventory management is the process or system of handling all the goods that an organization owns. In simpler terms, inventory management deals with how a company orders, stores, and uses its goods.
Project Management
Project Management is all about management and optimum utilization of the resources in the best possible manner to develop the software as per the requirement of the client. Here the Project refers to the development of software to meet the end objective of the client by providing the required product or service within a specified Period of time and ensuring high quality. This can be done by managing all the available resources. In short, it can be defined as an application of knowledge, skills, tools, and techniques to meet the objective of the Project. It is the duty of a Project Manager to achieve the objective of the Project as per the specifications given by the client.
Personnel Planning; TDABC Recent competitive pressures have caused National Insurance
Company to examine policies regarding personnel planning. As a start, the company has decided to
experiment with and develop a time-driven ABC model for its claims processing center.
A study of this support center indicates the following three primary activities: remote processing
of customer claims, 0.5 hour; onsite processing of customer claims, 1.0 hour; and updating/maintaining customer records, 0.2 hour. Onsite processing is required for larger claims, while remote processing is done for smaller claims. (For onsite processing, assume—for simplicity—that the claims
processors use their own automobiles.) All claims will require that the customers’ records be updated.
The claims processing center currently employs three full-time employees. Total annual cost of
the center (salaries,
personnel time per year for this department is approximately 5,000 hours.
Required
1. Why are service organizations, such as the present example, particularly well-suited to apply activitybased costing for cost and resource planning purposes?
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