i) Comment on the performance. ii) Propose suggestion to improve.

Cornerstones of Financial Accounting
4th Edition
ISBN:9781337690881
Author:Jay Rich, Jeff Jones
Publisher:Jay Rich, Jeff Jones
Chapter12: Fainancial Statement Analysis
Section: Chapter Questions
Problem 87PSB
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Question 3
You have been presented with the following information :
Customer Perspective
Actual Performance
$6.5 mil
Targets
a. Total Sales
$ 10 mil
b. No. of Stock Returns
10
20
Internal Business Perspective
a. Maintenance Costs
b. No of Workers (production)
Targets
$200k
Actual Performance
$50k
30
15
Financial Perspective
Actual Performance
Targets
$4mil
a. Net Profit
$1mil
b. Asset Turnover ratio
15 times
20 times
Innovation & Growth Perspective
Targets
$100k
Actual Performance
$20k
a. Training Costs
b. No of Staff (Marketing)
20
12
Other information obtained are customers are frequently complaining and cancelling orders and
machines breakdowns.
Required :
i) Comment on the performance.
ii) Propose suggestion to improve.
Transcribed Image Text:Question 3 You have been presented with the following information : Customer Perspective Actual Performance $6.5 mil Targets a. Total Sales $ 10 mil b. No. of Stock Returns 10 20 Internal Business Perspective a. Maintenance Costs b. No of Workers (production) Targets $200k Actual Performance $50k 30 15 Financial Perspective Actual Performance Targets $4mil a. Net Profit $1mil b. Asset Turnover ratio 15 times 20 times Innovation & Growth Perspective Targets $100k Actual Performance $20k a. Training Costs b. No of Staff (Marketing) 20 12 Other information obtained are customers are frequently complaining and cancelling orders and machines breakdowns. Required : i) Comment on the performance. ii) Propose suggestion to improve.
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