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- What role does customer service play in post-purchase behavior, and how can companies ensure that their customer service teams are equipped to handle post-purchase inquiries and issues?Is behavior formed or is it innate in oneself? Choose a product or service in this two categories: Category 1: Frequently purchased and relatively cheap eg. Toothpaste Category 2: Not frequently purchase and relatively expensive. eg. Mattress, Automobile What factors influence your behavior in terms of purchase decision making shaped or formed for the product/service of your choice.Based on what you learned about the customer satisfaction, Explain the following equation: Satisfaction = Perception – Expectation
- Give an example of a nonprogrammed decision.Design a Customer Benefit Package that you would utlilize to ensure you keep your high value customers happy and returning.What does MSO mean? Group of answer choices maximum supportable outcome more sustainable outcomes maintain similar objectives minimum strategic objectives